Legal

Cancellation & Refund Policy

Our policy regarding cancellations and refunds for FirstCrypto services

Cancellation Policy

At FirstCrypto, we understand that circumstances may change. Our cancellation policy is designed to be fair and transparent:

You may cancel your service within 24 hours of purchase for a full refund
After 24 hours, cancellations are subject to our refund policy outlined below
To cancel, contact us via email or WhatsApp with your order details
Cancellation requests must include your name, email, and reason for cancellation

Refund Policy

Our refund policy varies based on the type of service and stage of completion:

Full Refunds (100%)

Cancellation within 24 hours of purchase
Service not initiated or no contact made
Technical issues preventing service delivery

Partial Refunds (50%)

Service initiated but not completed
Cancellation after initial consultation but before first purchase
Mutual agreement to discontinue service

No Refunds

Service fully completed successfully
Client has made their first cryptocurrency purchase
Educational content and guidance already provided
Cancellation due to client's change of mind after completion

Refund Process

Contact our support team with your refund request
Provide your order details and reason for refund
Our team will review your request within 2-3 business days
If approved, refunds will be processed within 5-7 business days
Refunds will be issued to the original payment method

Special Circumstances

We may consider refunds outside of our standard policy in exceptional circumstances such as:

Medical emergencies
Financial hardship
Service quality issues beyond our control
Changes in cryptocurrency regulations affecting service delivery

Contact Information

For cancellations or refund requests, please contact us:

Email: support@firstcrypto.in
WhatsApp: +91 88821 39306
Response time: Within 24 hours

Last updated: January 2025. This policy may be updated from time to time. Please check this page periodically for any changes.