FirstCrypto Logo
Legal

Shipping & Delivery Policy

Information about our digital service delivery process

Important Notice

FirstCrypto provides digital services only. We do not ship physical products. All our services are delivered digitally through WhatsApp, email, and online consultations.

Service Delivery

Our cryptocurrency onboarding services are delivered entirely through digital channels:

  • WhatsApp messaging and group creation
  • Email communications and documentation
  • Voice and video calls via WhatsApp or other platforms
  • Screen sharing for live guidance
  • Digital educational materials and guides

Delivery Timeline

Immediate (Within 30 minutes)

  • WhatsApp group creation and welcome message
  • Initial contact from your dedicated executive
  • Service confirmation email

Same Day (Within 24 hours)

  • Detailed consultation scheduling
  • Personalized guidance plan
  • Educational material sharing

Ongoing (As needed)

  • Step-by-step purchase guidance
  • Security and wallet setup assistance
  • Continued support and education

Service Availability

Our services are available:

  • Geographic Coverage: Available throughout India
  • Language Support: Hindi and English
  • Business Hours: Monday to Friday, 9:00 AM - 8:00 PM IST
  • Emergency Support: Available 24/7 via WhatsApp

Technical Requirements

To receive our services, you will need:

  • WhatsApp installed on your smartphone
  • Email access (Gmail, Yahoo, etc.)
  • Stable internet connection
  • Valid Indian phone number
  • Basic smartphone or computer literacy

Service Interruptions

In case of service interruptions due to:

  • Technical issues on our end
  • Platform downtime (WhatsApp, email services)
  • Internet connectivity problems
  • Government regulations or restrictions

We will notify you immediately and provide alternative communication methods or reschedule services as needed.

Quality Assurance

We ensure quality service delivery through:

  • Trained and certified crypto executives
  • Regular service quality monitoring
  • Customer feedback and satisfaction surveys
  • Continuous improvement of our processes
  • Backup support systems and redundancy

Contact for Service Issues

If you experience any issues with service delivery:

  • Email: support@firstcrypto.in
  • WhatsApp: +91 88821 39306
  • Response time: Within 2 hours during business hours
  • Emergency support: Available 24/7

Last updated: January 2025. This policy may be updated from time to time. Please check this page periodically for any changes.